Set-up service: packages, prices and how to request it

What is the set-up service? Is it required?

The set-up service is an optional, one-off service: the Miselup team loads and checks your data and trains you so your business management is ready to use. You can use Miselup on your own; purchasing this service is not required.

The whole service runs 100% online, wherever you are: video calls, a WhatsApp group and a progress board.

Your Miselup subscription is billed separately and the plan required by your package must be active. The limits below describe the service’s data loading and configuration scope, not the usage limits of your subscription.

What does each package include and what does it cost?

Essential prepares recipes, costings, spec sheets and food cost for a venue with a short menu. Pro adds more data loading and training for stock, purchasing and daily P&L. Pro HACCP includes Pro with more capacity, batches and labels, plus a draft HACCP plan for the business to review and sign.

Included	Essential set-up	Pro set-up	Pro HACCP set-up
Service price · one-off payment	€590 + VAT	€1,440 + VAT	€2,400 + VAT
Who it’s for	Venue with a short menu	Business management and operations to protect your margins	Businesses with HACCP checks: central kitchens, bakeries, caterers…
Required subscription plan	Mise Essential or higher	Mise Pro or higher	Mise Pro HACCP
Locations	1 location	1 location	1 location
Users set up	Owner and PIN portal	Owner + 2 additional users and PIN portal	Owner + 5 additional users and PIN portal
Suppliers · up to	15	40	80
Ingredients and items · up to	250	600	1,200
Sub-recipes · up to	40	120	250
Final preparations · up to	80	150	300
Menus or buffets · up to	1	3	6
Event templates · up to	—	1	3
Fridges and freezers · temperature checks · up to	—	6	12
Initial stock and inventory	—	Locations and guided initial stock count	Locations, guided count, batches and labels
HACCP	—	—	Draft plan: processes, prerequisite programmes and monitoring schedule. You review and sign it
Kick-off video call	45 min	60 min	90 min
Follow-up video calls	As many as it takes to meet the goal	As many as it takes to meet the goal	As many as it takes to meet the goal
Online training	1 × 60 min	2 × 60 min	3 × 60 min, including HACCP
Costing review	Every final preparation and a sample of sub-recipes	Every final preparation and all sub-recipes used on the menu	Every final preparation and all sub-recipes used on the menu, plus declared allergens
Handover review by video call	30 min	45 min	60 min
Support after delivery	14 days	30 days	45 days
Delivery once the team has your complete data	5 business days	10 business days	15 business days

Prices exclude VAT and are per account (1 location). In Spain, 21% VAT is added. Your subscription, POS integrations and migration of historical data are not included.

If none of the three packages fits your scope, ask the team for a custom Enterprise quote from the public page.

How do I request the set-up service?

1. Open the app’s “Set-up service” tab (“Puesta en marcha” in Spanish): open the service. Only the account owner or an administrator can submit the request.
2. Choose a package and press “Request”. Select your preference: bank transfer, card payment link or two parts. Submitting the request does not charge you automatically.
3. The team plans the data loading with you on a kick-off video call. Send your data as it is: invoices, Excel spreadsheets, PDFs or photos; any gaps are filled in together.
4. The team loads, checks and trains you; you review and approve. Delivery time starts once the team has your complete data.

You can also start on the public set-up services page: its buttons take you to sign up or log in and request the service from that tab. For bank transfers, the bank details and reference arrive by email; card payments use a payment link. Ask if you need to pay in two parts.

Where can I download the PDF or get advice?

Download the set-up service PDF with the packages, scope and how the team works, to review with your business partner or team.

You can ask for advice from the public page; in the app choose “Contact me”. Tell the team about your business so they can help you choose the right scope.