Email alerts: deviations and records that never happened

What HACCP alerts does Miselup send?

Miselup sends a single kind of alert, by email, with up to three blocks inside it:

• Temperatures — every reading logged outside the range that applied at that control point.
• Record book — every record in the book whose verdict came out as «Deviation».
• Records that never happened — the missing checks: what was due to be logged and isn’t there.

The subject line already tells you what’s inside: it names the unit when it’s a single out-of-range reading, says a record is missing from your HACCP book when it’s a single missing check, or gives the corresponding count when there are several. The footer signs it off as an automatic notice from the HACCP log, and its button takes you straight to the dashboard.

What does a deviation alert mean and what do I do?

It means a measurement fell outside the criterion: a temperature outside the unit’s range, or a record in the book that came out as «Deviation».

That block of the email gives you the unit or the point, the reading, the range that was in force and the time, and tells you whether a corrective action is already documented or whether one is still missing.

What to do:

1. Open the record from the button in the email.
2. Check what happened to the goods and to the equipment.
3. Document the corrective action on the record itself: what was done with the product and with the process, and who decided it. That’s what an inspector looks for after every deviation.

What is a missing check in HACCP, and why do you warn me about it?

A missing check is what was due to be logged and wasn’t. It doesn’t come out of guesswork: it comes out of the frequency declared for that point in your plan (daily, weekly, monthly, per batch, per goods-in, per service…).

In the email, each missing check names the record type, the point, the day it was due with no record, and the declared frequency. If the missing check belongs to the system-verification branch, it’s marked as such — it isn’t a day-to-day check.

Missing checks are one of the first things an inspector looks at, and the report prints them even when there are none.

Can I fill in a missing check from a day that has already passed?

It depends on the record type:

• Check records (a temperature, a cleaning round): no. The time is stamped by the server and the book only accepts an observation declared up to 12 hours earlier, so a closed window stays closed.
• Documentary records (the pest control report, a training certificate, the water lab result): yes. These are uploaded with the date on the document, and uploading them genuinely closes the missing check.

The honest move with a window that has already closed is to log what applies today and explain what happened in the notes of that record.

One case apart: if the point was under a «documented shutdown» when the window expired, the missing check is still shown, but it isn’t a non-compliance — it’s what you already declared, and that’s how it appears on the report too.

How do I stop missing checks piling up?

By watching «Due today», which lives in two places at once:

• In the dashboard, under «HACCP» → «Records».
• In the team portal, in the «HACCP» section, where each cook sees their kitchen’s overdue checks and logs them from the point’s card.

Known limits

• The alerts are email and nothing else: there’s no SMS, no WhatsApp and no push notification.
• This is not real-time monitoring. It’s triggered by a periodic sweep of the log, not by the exact moment you save a reading.
• Every deviation and every missing check is alerted once, and never resent: the real state is always in the book and in the report.
• The alert goes to a single address: whichever one the account has declared for HACCP alerts and, if there isn’t one, the owner’s. It is not a distribution list.
• A unit with no declared range never triggers an out-of-range alert, because its readings come out with no criterion.